Customer Service Assistant  ost Date: May 08    
Job Duties:
   
n         To greet and welcome all walk-in customers as soon as the customers enter the branch in order to enhance the moment of truth to the customers and upgrade the Bank’s overall service profile.
n         To proactively identity sales opportunities, cross-sell bank products and services most beneficial to customers, and refer to relevant staff to complete the sales when appropriate.
n         To handle customers’ requests and enquiries.
n         To relate customers’ queries and complaints to relevant branch staff or other internal departments for proper handling.
n         To assist in queue management and maintain a high quality service and sales environment in the customer area of the branch.
n         To perform other branch operational duties such as account opening maintenance as assigned after banking hours.
  
Job Requirements:
 
n         Good communication and selling skills
n         Good understanding of PFS products / services
n         Good spoken & written English
n         Well organized
n         Nice personality and presentable appearance 

 
Teller  ost Date: Apr 08    
   Job Duties:   
· To provide efficient counter service by performing skillfully, promptly and accurately for all counter transactions; and by handling customer enquiries professionally and solving their problems to their satisfaction
· To provide back-office support by performing account maintenance and other required duties
· To support branch service and sales strategies in cross-selling and proactively referring potential customers to Customer Service Officers and Personal Relationship Managers　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　
Job Requirements:
· University degree
·  Good spoken English
·  Clear and logical mind
·  Good at mathematics
·  One years work experience or above, preferably customer-facing nature
·  Strong service mind-set and sense of responsibility 

 
Personal Relationship Officer(客户关系主任）  ost Date: Apr 08    
     Job Duties: 
· Identify potential customers, evaluate customer needs and cross-sell banking products
· Manage a portfolio of premier customers, proactively deepening and growing the portfolio
· Deliver high standard of professional service to ensure customer satisfaction.
· Contribute to staff training and development　　　　　　　　　　　　　　　　　　　　　　
 Job Requirements:
· At least 2-3 years sales or customer relationship management experiences
· Bachelor degree holder
· roficient in both written and verbal English; Candidate who speaks fluent 3rd language/dialet (e.g.Japanese, Korean or Cantonese) would be considered at the highest priority.
· Good communication skills and interpersonal skill
· ositive, Outgoing and Confident
· Can work under pressure 

 
Personal Relationship Assistant  ost Date: Apr 08    
 Job duties:
· To handle all inferior HSBC Premier (HP) accounts and zero-balance HP accounts follow up work.
· To chase deposit from all Home Mortgage Loan (HML) customers with monthly average balance below the threshold for HML preferential interest rate.
· To answer all incoming HP phone calls if Personal Relationship Officer (PRO) is occupied and to be responsible for all messages HP customer leave in PRO’s voice mail.
· To make sure HP gift redemption mechanics works smoothly
· To proactively identity sales opportunities, cross-sell bank products and services most beneficial to customers, and individually complete sales process if all PROs are occupied.
· To back up PRO who is on leave or during lunchtime.
Job requirements: 
· Bachelor degree holder with at least 1-2 years customer service experience, ideally in financial industry
· Good communication and selling skills
· Good understanding of Personal Financial Services products / services
· Good spoken & written English
· Well organized
· Nice personality and presentable appearance 

 
PFS Maintenance Clerk  ost Date: Apr 08    
  Job Duties:   
· To verify, check personal outward remittance requests in accordance with Forex regulations and requirements and take appropriate actions to ensure the correctness and completeness for operation staffs’ further process.
· To chase and handle SNAG cases in a timely manner and ensure problems are solved promptly
· To check and sort FCY Payment and Declaration Forms, reporting form for Overseas Remittance Receipts, and to prepare daily and monthly return for supervisors checking.
· To file the department related documents in a systematic order and assist the branch in other paper work.
· To handle incoming and outgoing correspondences and the document transfer between the sub-branch and main branch and to send out facsimiles and distribute incoming ones in order.
· To attend to the incoming telephone calls to customers satisfaction.

   Job Requirements:
·  Good understanding of customer accounts, remittances and PFS products.
·  Good understanding of local regulations
·  Good command of oral and written English
·  Good command of Microsoft Office Software
·  Good communication skills
·  Good problem solving skills 

我们的联系方式是:     lauraye@hsbc.com.cn