Accenture's change management consulting services enable organizations to identify and manage future changes and challenges. Businesses today need to continually drive productivity, addressing factors from technology and processes to culture and reward systems in an integrated fashion. We will help businesses manage the complex organizational and workforce transition to the desired end state for them to realize the greatest longterm value from the business improvement efforts.

Our approach combines the best capabilities, tools and knowledge to revolutionize the HR function: deep expertise in HR strategy, service delivery and employee relationship management, and strong capabilities in process redesign, organization change and information technology. With this approach, clients not only deliver higher-value employee services at lower cost, but also enhance employee satisfaction and dramatically increase HR's strategic contribution for the company to achieve its performance and profitability goals

Accenture delivers workforce performance strategies that go beyond mere cost reduction. Our focus on increasing workforce productivity is achieved at the individual, workforce and enterprise performance levels. This innovative, holistic approach to workforce transformation along with our expertise in solutions such as learning, organizational change, leadership, knowledge management and performance management, ensures organizational productivity with the right people, with the right skills in the right roles to positively impact our client's overall performance.

We develop innovative cross-industry solutions allowing our clients to successfully turn insight into action, manage efficient operations, employ company assets effectively and supervise enterprise risks. Our solutions include internal and outsourced strategies for operational excellence in transaction processing, analytic capabilities that enable strategic decision making and enterprise-wide performance management capabilities to drive shareholder value. Our best practices in finance management provide a framework for organizations to enhance profitability and ultimately achieve high performance.

We provide insights on financial, operational, competitor and marketplace information to help you identify the best value-creation opportunities that create substantial shareholder value. An integrated approach to performance management, aligned with strategy, can drive sustainable high performance by focusing on and managing current and future asset value. Accenture's solutions help management teams make decisions for managing today's operations as well as forecasting for tomorrow's growth.

Accenture helps organizations create customer experiences that deliver highperformance outcomes, by identifying the most profitable customer segments; designing and managing precisely targeted marketing campaigns; and differentiating service and support based on customer preferences. Our Customer Relationship Management solutions and services based on proprietary methods, sophisticated tools and a global network of resources for solution delivery and operations management, help clients invest strategically to build more profitable, longer-lasting customer relationships.

Accenture helps clients improve the performance of their aftermarket businesses, including customer service management, warranty and spare parts management, and other aftermarket service management. Our approach includes developing a set of integrated service capabilities that reinforce total customer satisfaction and build ongoing customer loyalty.

We work with clients across a broad range of industries to build effective, world-class supply chains. We help our clients achieve supply chain mastery through strategy, planning, education, procurement outsourcing, manufacturing and design, and fulfillment and service management. We can help you transform your supply chain capabilities that enable operational excellence to support your business strategies, improve the bottom line and adapt to changing conditions.

IT is not merely a cost center but a critical contributor to the business, a strategic asset focused on improving business value and performance. At Accenture, our professionals understand IT organizations and can help companies harness IT investments to develop business value and build capabilities that enable high performance. We work with organizations to devise clear investment road maps that establish selective, value-creating spending that makes a greater contribution to the bottom line.

Accenture enables clients to tackle the full breadth of their information management challenges. From data quality and cleansing through analytics to integrating structured and unstructured content, we integrate best of- breed technology from our extensive network of alliances to offer a comprehensive set of services designed to help clients measure, analyze and optimize business performance across the entire enterprise. This enterprise-wide holistic approach enables improved decision making, regulatory compliance, financial management and customer service.

CIOs today turn to enterprise architecture to advance objectives such as cost savings, operational efficiency and delivery ITenabled business innovation. Accenture's enterprise architecture solutions integrate information technology with business capabilities to provide a seamless operating environment for organizations. These solutions provide a reference point for measuring IT investment and results in a delivery road map that defines how IT systems need to change to drive future business growth.

Accenture Infrastructure Solutions focuses on mastering IT by providing infrastructure transformation, data center, networking, predictive operations, end-user computing and security solutions. Accenture helps create high-performance businesses characterized by sustainable shareholder value and an optimized but less-complex IT infrastructure.

Accenture Microsoft Solutions is focused on helping organizations achieve high performance by effectively leveraging Microsoft technologies. We use our deep industry knowledge and business acumen to develop business solutions that will achieve high performance. Along with our long-standing alliance and unmatched knowledge of Microsoft's leading technologies and platforms, we have delivered better overall business value to more than 1,000 clients with low-cost, effective and efficient technology.